Ship Watchers (MyShipWatcher) and Data Privacy & Security


Ship Watchers (MyShipWatcher) and herein also referred to as (“Company") realizes that visitors to our websites (,  ( and users of the Ship Watchers web portal (MyShipWatcher) or web portal are interested to know how their information is treated. This statement sets forth our current policies and demonstrates our commitment to the privacy and security of visitor and web portal user information.

We only collect your personal information when it is supplied voluntarily. If you choose to use Company web portal or to submit personal information while browsing the and website, you agree to the use of such data in accordance with this privacy and security statement. In the future, we may change our website content and/or services, and consequently, our data privacy and security statement. Your continued use of our software and/or website following any modifications to this statement will be conclusively deemed acceptance of such changes. Please note that this site contains links to other sites, which may not be governed by this privacy and security statement. For example, we use various third-party services to help us manage and to facilitate website visitor and/or software user experiences. These services, which include but are not limited to TwitterBingFacebookGoogle AnalyticsKayakoLinkedInHubSpotConstant Contact and YouTube API Services, each one having their own unique data privacy and security statement. If you have any questions regarding our privacy and security statement or do not feel that your concerns have been addressed, please contact us.


The Information We Gather

As a visitor to the public and marketing portion of the Company website, you are not required to submit any personal information and we do not monitor or collect any personally identifiable information from you in connection with your use of the public portions of our website. The site only collects personally identifiable information that is specifically and voluntarily provided by visitors. Such information may consist of, but is not limited to, your name, current job title, company address, email address and telephone number(s). We do not collect or seek sensitive information (e.g., data relating to race or ethnic origin, religious beliefs, criminal record, physical or mental health, or sexual orientation) from visitors.

Ship Watchers (MyShipWatcher) and/or may collect the following data to use:

  • Identification Data: First name, last name, job title, job function, employer, marital status and gender (inferred from your title), contact type (e.g., we would take a note of whether you are a technical support, sales or other contact) username or similar identifier.
  • Contact Information: First name, last name, job title, company, business phone number, mobile phone number, home phone number, business facsimile number, business email address, personal email address, alternate email address, business mailing address, zip code or similar, state/province, country.
  • Financial Data: Credit Card, Bank Account, 3rd Party Financials
  • Payment Data: Payments sent or made to and from you along with subscriptions and details of purchase
  • Technical Data – Internet protocol (IP) address, your login data (including user identification and password), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Site and use the Products.
  • Profile Data – Payments made by you, preferences, security level, opted in services and solutions.
  • Usage Data – Visits to website, login time stamp, portal navigation
  • Marketing and Communications Data – Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Aggredated Data – Information may be gathered from your personal data and expressed in a summary form for statistical analysis which does not reveal your identity and is not considered personal data under law.

How we collect your data

You directly provide us with most of the data we collect. We collect data and process     data when you:

  • Register online or sign up for any of our solutions, subscriptions, or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message  boards or via email.
  • Use or view our website via your browser’s cookies.
  • Chat with an agent through our Support Center or any of our web pages
  • Agree to receive daily, weekly, monthly, or other notifications
  • Elect to receive our Newsletter
  • Response to any articles within our blog or other web pages
  • Through our web portal after signing up for any of our solutions, subscriptions, or services
  • Contact forms such as request for Proposal and Cost Analysis or additional information
  • by corresponding with us by post, phone, email or otherwise

Our Company may also receive your data indirectly from the following sources:

  • Automated Technology such as through cookies, server logs, and similar technologies
  • Third Party Sites or Public knowledge from analytic providers such as Google, platforms, and search platforms
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services which may be based inside or outside the European Economic Area.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

To ensure that our website is well managed and to facilitate improved navigation within the site, we may use cookies (small text files stored in a user’s browser) to collect aggregate data but such aggregate numbers will not identify you individually. We may track information in our systems and identify categories of visitors by items such as IP address, domain, browser and pages visited, for systems administration, troubleshooting purposes and to report aggregate information. This information is reported to our webmaster who uses the information to analyze the number of visitors to different areas of the site and to ensure that our website is serving as a useful and effective information source.

Our cookies do not collect any personal information such as your name or email address. Furthermore, most browsers do permit individuals to decline cookies. However, under specific circumstances, visitors may be denied access to some parts of our site if their browsers are set to decline cookies.

Embedded content from other websites

Articles on our marketing website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

How We Use Your Information

There are a number of lawful bases for processing personal data. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the solution, service, or contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us, and unsubscribe links are included on every marketing communication.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


Type of data

Lawful basis for processing including basis of legitimate interest

To sign you up as a new customer

(a) Identity
(b) Contact

(a) Performance of a contract with you.

To process data including:

(a) Manage payments, fees and charges;
(b) Collect and recover money owed to us.

(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications

(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy;
(b) Asking you to reviewour services or take a survey.

(a) Identity
(b) Contact
(c) Profile
(d) Marketing and

(a) Performance of a contract with you;
(b) Necessary to comply with a legal obligation;
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).

To enable you to partake in a podcast, webinar, competition or provide feedback about a solution, service, or subscription

(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and

(a) Performance of a contract with you;
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

(a) Identity
(b) Contact
(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise);
(b) Necessary to comply with a legal obligation.

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and
(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical
(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Marketing and
(f) Profile

Necessary for our legitimate interests (to develop our products/services and grow our business

To monitor our communications with you in order to check any instructions given to us, for training purposes, for crime prevention, to improve the quality of our customer service and to defend legal claims.

(a) Identity
(b) Contact
(c) Technical

(a) Necessary for our legitimate interests (to assist us in training our employees and defend our business in the event of a claim).
(b) Necessary to comply with a legal obligation;

Disclosure of Information to Third PartiesIf you register to use the password-protected portions of our marketing or main website, we will ask you to provide us with certain information about yourself. Personal information is used only for limited purposes. For example, when you register with the website to gain access to our marketing section or request future communications about the Company, such as specific Company services or partner firm publications or marketing campaigns, we may use the information you submit to create a personal profile to customize our response to further requests or inquiries. We emphasize to our Company representatives the confidential nature of customer information and the high level of importance we place on maintaining this confidentiality. We will only use such information about you to verify your identity and eligibility to receive certain products or services, to provide information to you about products and services that we believe may be of interest to you, to record your interest in products or services we offer and to respond to your requests for information. We will ensure that our marketing activities comply with applicable law and implement procedures to obtain necessary consents before sending you emails containing information about Company service offerings. You may at any time request that we discontinue sending you such materials.

Although we may provide visitors’ information to service providers that handle information on our behalf, we typically do not share the information with third parties or other Company entities for secondary or unrelated purposes unless otherwise disclosed at the point of collection.

Personal information may be transmitted to third parties for the purposes identified above. This may include transfer to countries without data protection rules similar to those in effect in a visitor’s country of residence. By providing information to the Company through this website, you are consenting to such transfers. Where appropriate, personal information may be disclosed to law enforcement, regulatory or other government agencies; third parties where necessary or desirable to comply with legal or regulatory obligations; to protect our rights and interests and those of our business partners or requests for the purposes identified above.

Access to Information

We are committed to providing reasonable access to visitors who wish to review the personal information retained when they register with our websites and to correct any inaccuracies it may contain. Visitors who would like to request a copy of their personal information should contact us. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.


Although we have tried to create a secure and reliable website, the confidentiality of any communication or material transmitted via the site or by email cannot be guaranteed. When disclosing any personal information, all visitors should remain mindful of the fact that it is potentially accessible to others, and consequently, can potentially be collected and used by others without consent. Accordingly, visitors should consider carefully if they want to submit information that they would not want disclosed and should recognize that their use of the internet and our website is solely at their own risk. We have no responsibility or liability for the security of personal information transmitted via the Internet. We have in place reasonable commercial standards of technology and operational security to protect all information provided by visitors from loss, misuse, alteration or destruction.


The Information We Gather

We only collect your personal information when it is supplied voluntarily, such as your name and email address when creating an account. In these circumstances, industry standard security measures are used to ensure your information is safe. For example, your account password is securely hashed in a one-way, irreversible manner.

We also collect a variety of browsing-related data, such as your browser type, operating system and related information.

After linking a carrier to your Ship Watchers (MyShipWatcher) and account, the application collects the following information in an automated fashion on a regular basis:

  • Carrier invoices and billing information
  • Shipment tracking data

We utilize third party tools to track bugs and error messages as well as monitor traffic and application usage in an effort to improve the user experience within the application.

How does the web portal store data?

Data is stored in a highly secure database and file repository. All sensitive information is stored in an encrypted format.

Data is stored and segregated within the database based upon carrier credentials and account numbers. Multiple layers of access management ensure that the carrier data visible within each user account is limited to only the data related to that user’s linked carrier credential(s).

Company is committed to maintain a secure environment for your data. In order to prevent unauthorized access or disclosure, we have rigorous electronic, physical and managerial protocols to safeguard and secure your information.

How We Use Your Information

Internal use

Your data is used by Company to feed the analytics, perspectives, reports and services that the application provides. In addition, your data may be used by Company to identify optimization and saving opportunities specific to you, make product recommendations and/or perform related analyses.

Third party use

We do not share your underlying carrier data with any third party unless required by law, in which case we would first advise you of such and give your legal team the opportunity to advise.

Company utilizes certain third-party applications to improve its services, monitor changes to the application, track feature usage, manage customer relationships, and better improve the customer experience. Limited information about your Company account may be provided to facilitate the function of these third-party services. Under no circumstances is your underlying carrier data provided or accessible to these third-party applications.

How Long we Retain your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


Company takes the security of its systems and user data very seriously. We follow industry standards and security best practices including server-side validation of all inputs, site-wide XSS protection, TLS encryption for all frontend requests, and infrastructure automation to ensure all configuration and security settings are applied uniformly.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Changes to Our Privacy & Security Statement

The Company reserves the right to modify or amend this data privacy and security statement at any time and for any reason. Nothing contained herein creates or is intended to create a contract or agreement between the Company and any person visiting the website who provides identifying information of any kind.

Children’s Privacy Protection

The Company understands the importance of protecting children’s privacy in the interactive online world. The website and software platform covered by this privacy and security policy is not designed for or intentionally targeted at children 18 years of age or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 18.

Questions and Concerns

If you have any questions or concerns regarding your privacy or security while using this website, please contact us.

Effective: April 2011
Last Updated: March 2022